RETURNS POLICY

We want you to love your Casa Blu pieces. If something isn't right, we're here to help.

Returns
Full-price items can be returned for a refund or exchange within 14 days of receiving your order. Items must be unworn and unwashed, with all original tags attached and the hygiene liner intact.

Sale items
Items bought at a discounted price are final sale and can't be returned or exchanged, unless they arrive faulty or damaged.

How to return
Email returns@casablu.com.au with your order number and whether you'd like a refund or exchange. We'll send you the next steps within 1–2 business days. Return postage is at your cost unless the item is faulty or we sent the wrong item.

Refunds
Once we receive and check your return, we'll refund you to your original payment method. Original shipping costs aren't refundable.

Exchanges
We're happy to exchange for a different size or colour where stock is available.

Faulty or incorrect items
If your order arrives faulty, damaged or incorrect, email returns@casablu.com.au with your order number and a photo as soon as you can, ideally within 7 days of delivery, and we'll make it right. This doesn't affect your rights under Australian Consumer Law.